Essential Functions and Responsibilities:
This position with OA/ITSD is responsible for providing professional and technical support to end users. Essential duties include: hardware support, software/application support, hardware deployment, inventory, help desk tickets (including prioritizing requests and handling urgent requests in a timely manner), and working with other ITSD teams. Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person.
Job Knowledge, Skills, and Abilities:
Position requires familiarity with MS Windows 7, MS Windows 10, MS Office applications, remote desktop tools, browsers, Active Directory, AV software and driver installation. Should have basic troubleshooting ability for both hardware and software.